Resources & Tools for Aged Care Services

Streamline your support work. Use a professional digital tool to securely gather client history, assess needs, and co-create support plans in a structured, efficient way.

This guide explains how families are better supported when care wishes, essential documents, and personal context are organised in one place. Evaheld helps reduce confusion and emotional strain while allowing care teams to focus on support, not administration.

This guide shows how community organisations can host planning conversations that help people organise Essentials, record Health & Care wishes via a QR Emergency Access Card, and preserve Story & Legacy. Evaheld builds preparedness, trust and participation without changing existing service workflows.

This article shows how retirement communities can offer a premium benefit by organising Essentials, capturing Health & Care wishes via a QR Emergency Access Card, and preserving Story & Legacy. Evaheld boosts resident dignity and family trust, adding value to your offering while staff keep current workflows.

Ageing safely at home relies on preparation and clarity. This article explores how organising care preferences, essential records, and personal context helps families and carers respond confidently—without introducing new systems or processes.

Families feel more supported when information is clear and accessible. This guide explains how structured care planning helps families understand preferences, access essential information, and make informed decisions—while organisations enhance their offering without added complexity.

Effective care coordination depends on timely access to the right information. This article shows how centralised records improve communication, reduce gaps, and support continuity of care—while complementing existing systems rather than replacing them.

Resident dignity is strengthened when care preferences and personal context are clearly recorded and accessible. This article explains how organisations can support person-centred care by enabling residents to document wishes and organise essential information, improving communication without adding operational burden.

Reduce caregiver stress and burnout. Download our free organisational toolkit with templates for medication schedules, appointment logs, and care coordination.

Maintaining a patient’s dignity and autonomy is the cornerstone of compassionate end-of-life care. This article provides practical approaches for care teams, underpinned by documented preferences. It covers respecting cultural and spiritual rituals, honouring personal routines (like favourite music or reading), managing symptoms in line with patient priorities (e.g., preferring alertness over total sedation), and facilitating meaningful final conversations. When these personal values are recorded and accessible, they guide daily care decisions, big and small. This ensures the patient remains an active individual in their care, fostering a sense of control and peace during a vulnerable time.

Person-centred aged care places the individual — not the system — at the heart of care decisions. This guide explores practical tools that support dignity, independence, and wellbeing by aligning care with a person’s values, preferences, and life history. Discover how thoughtful planning and the right digital tools can improve communication, continuity of care, and overall quality of life for older Australians.

For healthcare professionals, access to a patient’s documented wishes is invaluable. This article outlines how platforms like Evaheld integrate into clinical practice. Doctors and nurses can securely access a patient’s own advance care directive, medical history summary, and medication lists—with the patient’s permission. This reduces time spent gathering information from distressed families, minimises clinical guesswork, and ensures care aligns with the patient’s values, especially in emergencies. It supports compliance with informed consent standards and enhances interdisciplinary communication, leading to more confident decision-making and truly patient-centred care outcomes.

Truly effective aged care respects the whole person, not just their medical needs. This article explores how documented life stories, values, and preferences are transformative tools for care providers. When staff know a resident was a teacher, loves classical music, or finds comfort in a specific routine, they can deliver care that aligns with their identity and promotes dignity. We explain how digital platforms facilitate sharing this ‘person-centred’ information securely with care teams, improving communication between staff and families. This approach fosters deeper relationships, reduces behavioural and psychological symptoms, and significantly enhances the resident’s wellbeing and quality of life.

From November 2025, aged care providers must prove that every resident’s preferences are known, current and clinically actionable. Evaheld is Australia’s leading digital Advance Care Planning platform, enabling co-authored directives, real-time review alerts, audit-ready governance, version history and instant emergency access. Designed to exceed the Strengthened Aged Care Quality Standards — not just comply with them.

Designed for aged care settings, this Evaheld end-of-life planning checklist supports staff to capture, store and access advance care directives, essential documents and resident wishes—helping deliver consistent, compliant and person-centred care.

Easily navigate doctor registration in Australia with our guide. Learn about provider numbers, verifying doctors, and finding healthcare services nearby.

Aged care is no longer just about care delivery. Discover how providers now support families through major life transitions, planning, wellbeing, and decision-making.