What's difference between free and paid plans?

Understanding the distinction between Evaheld's free and paid Health & Care plans is essential for making an informed choice that aligns with your specific needs, circumstances, and level of healthcare preparedness. Both plans share a foundational commitment to making comprehensive advance care planning accessible, but they diverge in features designed for different levels of urgency, complexity, and real-world accessibility requirements. This comparison reflects our philosophy that everyone deserves robust planning tools, while those facing particular vulnerabilities or seeking maximum preparedness may benefit from enhanced capabilities.

The free Health & Care plan provides complete, unrestricted access to Evaheld's core advance care planning features without time limits or artificial constraints. This includes unlimited use of Charli for guided conversations about healthcare values, treatment preferences, and end-of-life wishes. You can create a comprehensive Advance Care Directive using state-specific templates that, when properly executed, carry full legal validity. The plan includes documentation tools for your complete medical history, current conditions, medication lists, allergies, and healthcare team contacts. You receive generous document storage sufficient for essential medical records, scanned documents, and important health-related files. Basic sharing capabilities allow you to securely share your health information with family members, your Enduring Guardian, and medical providers through view-only access links. Security and privacy protections are identical to paid plans-bank-level AES-256 encryption, secure Australian data centres, and strict privacy policies that prohibit data selling. The free plan truly enables comprehensive healthcare planning without financial barrier.

The paid Health & Care plan builds upon this foundation with features specifically designed for situations where immediate accessibility of critical health information could be life-altering. The most significant differentiator is the Emergency QR Access Card system. This feature generates dynamic QR codes that can be printed on wallet cards, fridge stickers, or medical alert bracelets. When scanned by emergency responders, these codes provide instant, read-only access to your critical medical information-allergies, conditions, medications, emergency contacts-without requiring login or special apps. For individuals with life-threatening allergies, complex medication regimens, or conditions that affect communication during emergencies, this feature transforms static documents into active safety tools. The QR codes update automatically when you modify your health information in the vault, ensuring responders always access current data.

The Emergency QR Access Card feature is particularly valuable for frequent travellers, expatriates, or those receiving medical care in multiple jurisdictions. Your critical health information becomes immediately accessible to emergency responders anywhere in the world, regardless of language barriers or unfamiliar healthcare systems.

Beyond emergency access, paid plans offer expanded practical capabilities. Storage limits increase significantly to accommodate extensive medical archives-years of scan results, specialist reports, medication histories, and related documents. Advanced sharing features provide granular control over who sees what information and for how long. You can grant temporary access to a new specialist for a single consultation, create different permission levels for family members versus healthcare providers, and set expiration dates on shared links for enhanced privacy control. Priority customer support ensures faster response times for urgent questions or technical issues, which can be crucial when dealing with time-sensitive healthcare matters.

The decision between free and paid plans should be informed by your personal health situation, living circumstances, and peace-of-mind preferences. The free plan is ideally suited for younger, healthy adults establishing baseline advance care plans; individuals with straightforward health histories; those comfortable with digital document management without emergency access features; or users who want to explore Evaheld's capabilities before committing financially. Many users remain indefinitely on the free plan because it genuinely meets their needs for comprehensive documentation and basic sharing.

The paid plan becomes particularly valuable for individuals with chronic or serious health conditions where emergency access to accurate information could prevent medical errors; elderly individuals who may experience falls or sudden health events; people living alone who might not have immediate family to provide history during emergencies; those with complex medication regimens or multiple healthcare providers requiring coordination; carers managing health information for others who need sophisticated sharing controls; frequent travellers who want their medical information accessible anywhere; and anyone who values the additional peace of mind that comes with maximum preparedness. The Emergency QR Access Card alone justifies the upgrade for many in these categories, as traditional paper documents or digital files locked behind passwords are often inaccessible during the critical first minutes of emergency response.

Evaheld's approach to pricing reflects our commitment to accessibility while ensuring sustainability. The free plan is genuinely free forever-no hidden limitations, no expiration, no requirement to eventually upgrade. The paid plan's pricing is structured to be affordable (typically less than the cost of a single medical consultation annually) while funding continued development of life-enhancing features. Users can start with the free plan and upgrade seamlessly at any time-all existing information transfers automatically, and you can begin using premium features immediately. Downgrading back to free is equally straightforward if your circumstances change, though we recommend maintaining emergency access features if you've come to rely on them.

Ultimately, both plans empower you to take control of your healthcare narrative, document your wishes clearly, and ensure your voice guides decisions when you cannot speak for yourself. The choice between them depends on how much you value instant emergency accessibility, expanded coordination tools, and enhanced sharing controls alongside the core planning features that everyone receives regardless of payment.