Contact Evaheld — We're Here to Help

For general inquiries, email us at [email protected]. For partnerships, reach out to [email protected]. We typically respond within 24 hours.

We primarily offer support via email to ensure we can provide detailed, thoughtful responses. For urgent matters, please indicate this in your email subject line.

We're always looking for meaningful partnerships with healthcare providers, aged care facilities, and organizations aligned with our mission. Email [email protected] with your proposal.

Our office is at 608 Harris Street, Ultimo, NSW 2007, Australia. We welcome visitors during business hours — just let us know you're coming!

Yes, we believe everyone deserves to preserve their legacy. If you're experiencing financial hardship, please reach out to us at [email protected] and we'll work with you to find a solution.

Partners receive onboarding guidance, team training, rollout support, and ongoing help as the partnership grows.

Most partners can be onboarded and ready to launch within 2 to 4 weeks.

You do not need to be a good writer. Use voice or video recordings, answer Charli's guided questions, speak naturally without worrying about grammar, or involve family members to help capture your memories.

You don't need to be a skilled writer or tech-savvy to create meaningful legacy—Evaheld offers voice recording options where you simply talk instead of typing, conversational AI prompts that guide you through questions naturally, family members can help with technology whilst you provide the content, short bullet-point responses work perfectly well, and the platform is specifically designed for older users with simple, clear interfaces.

Evaheld uses bank-level AES-256 encryption to protect all your data, the same security standard that protects financial institutions. Your data is stored in secure Australian data centres with redundant backups, protected by multiple security layers including firewalls, intrusion detection, and 24/7 monitoring. We use two-factor authentication, secure HTTPS connections for all data transmission, and strict access controls limiting who can view data internally. We never sell your data, never use it for advertising, and comply with Australian privacy laws. Premium users get additional security options like enhanced audit trails and granular access controls.

Yes. Evaheld is designed for living legacies, so you can share specific vault content with specific people at any time. Granular privacy settings let you release childhood stories, recipes, or family history while keeping healthcare wishes, passwords, and estate instructions restricted to the right person until the right moment.

Yes. You can gift an Evaheld plan to someone you care about. For two people, the Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults, an effective A$98.50 per Vault (normally A$599). Each recipient owns and controls their Vault separately, with permission-based sharing available.