Contact Evaheld — We're Here to Help

For general inquiries, email us at [email protected]. For partnerships, reach out to [email protected]. We typically respond within 24 hours.

We primarily offer support via email to ensure we can provide detailed, thoughtful responses. For urgent matters, please indicate this in your email subject line.

We're always looking for meaningful partnerships with healthcare providers, aged care facilities, and organizations aligned with our mission. Email [email protected] with your proposal.

Our office is at 608 Harris Street, Ultimo, NSW 2007, Australia. We welcome visitors during business hours — just let us know you're coming!

Yes, we believe everyone deserves to preserve their legacy. If you're experiencing financial hardship, please reach out to us at [email protected] and we'll work with you to find a solution.

Partners receive onboarding guidance, team training, rollout support, and ongoing help as the partnership grows.

Most partners can be onboarded and ready to launch within 2 to 4 weeks.

You do not need to be a good writer. Use voice or video recordings, answer Charli's guided questions, speak naturally without worrying about grammar, or involve family members to help capture your memories.

You don't need to be a skilled writer or tech-savvy to create meaningful legacy—Evaheld offers voice recording options where you simply talk instead of typing, conversational AI prompts that guide you through questions naturally, family members can help with technology whilst you provide the content, short bullet-point responses work perfectly well, and the platform is specifically designed for older users with simple, clear interfaces.

Evaheld is private by default and uses encrypted connections, access controls and permission-based sharing so sensitive family, health and estate information is only shared with the people the owner chooses. Security should be read together with the Privacy Policy, Terms and the live security information published by Evaheld.

Yes. Evaheld is private by default, and you can share selected Rooms, records, requests or content with specific family members, carers, executors or advisers while keeping the rest of your Vault private. Sharing is controlled by the Vault owner and can be tailored to the person and purpose.

Yes. You can purchase an Evaheld Vault as a gift for a parent, grandparent or someone you care about. The recipient keeps control of their own private Vault, and the gift can help them begin stories, care planning or practical estate organisation without taking ownership away from them.