Security and data handling

Private by default. Shared by choice.

Evaheld is designed around individual vault ownership and permission-based sharing, with privacy as the default and every shared item remaining the owner’s choice. A gift purchaser does not automatically receive access to private recipient content.

Account protection

Use a unique password, protect access to your email account, and do not forward private claim, password setup or gifting-session links.

Sharing controls

Vault owners choose what they add, what remains private, who is invited and which supported Rooms or content a person can access.

Sensitive information

Use the relevant Evaheld feature and guidance for passwords, identity documents, medical details and other sensitive information. Avoid placing secrets in ordinary messages or email.

Questions or concerns

Contact Evaheld Support if you notice unexpected access, need help with an account, or want to ask about data access or deletion.

No online service can promise absolute security. Evaheld does not claim to be unhackable or guarantee protection against every risk.

01 How does Evaheld keep my data secure? Evaheld · Keeps · Data +
Evaheld is private by default and uses encrypted connections, access controls and permission-based sharing so sensitive family, health and estate information is only shared with the people the owner chooses. Security should be read together with the Privacy Policy, Terms and the live security information published by Evaheld.
Read full answer: how does Evaheld keep my data secure?
02 Is my data secure in digital legacy vault? Personal · Information · Data +
Yes, Evaheld uses bank-level AES-256 encryption, multi-factor authentication, Australian data hosting, and complies with international privacy standards to ensure your information is completely secure.
Read full answer: is my data secure in digital legacy vault?
03 Can i share my vault with family members while i am still alive? Share · Vault · Family +
Yes. Evaheld is private by default, and you can share selected Rooms, records, requests or content with specific family members, carers, executors or advisers while keeping the rest of your Vault private. Sharing is controlled by the Vault owner and can be tailored to the person and purpose.
Read full answer: can i share my vault with family members while i am still alive?
04 Are there any additional fees or hidden costs? Additional · Fees · Hidden +
Evaheld shows current plan pricing before purchase. The Free Vault is A$0 forever, and paid plan inclusions are shown on the Plans page. Any current Lifetime or Family offer should be read with the published plan terms, inclusions and refund policy before checkout.
Read full answer: are there any additional fees or hidden costs?
05 What happens to my digital legacy vault after i die? Happens · To · Digital +
What happens depends on the owner’s permissions, trusted people and delivery choices. Selected information or messages can be prepared for later access or posthumous delivery where supported, while unrelated private content remains governed by the owner’s settings and published terms.
Read full answer: what happens to my digital legacy vault after i die?
06 How do Evaheld rooms work, and what are content requests? Do · Evaheld · Rooms +
Evaheld Rooms are private, role-based spaces for sharing specific items inside your vault, such as Family, Care or Essentials Rooms. Content Requests let you invite others to contribute a single story or document without granting broader vault access, so collaboration stays precise, traceable and fully controlled by you.
Read full answer: how do Evaheld rooms work, and what are content requests?
07 Is my data secure? Data · Secure · In +
Yes. Your vault is private by default and protected with strong encryption, multi-factor authentication and Australian data hosting. You decide who can see each story, document or wish, and you can change or revoke that access at any time.
Read full answer: is my data secure?
08 What if i struggle with writing or technology? If · Struggle · Writing +
You don't need to be a skilled writer or tech-savvy to create meaningful legacy—Evaheld offers voice recording options where you simply talk instead of typing, conversational AI prompts that guide you through questions naturally, family members can help with technology whilst you provide the content, short bullet-point responses work perfectly well, and the platform is specifically designed for older users with simple, clear interfaces.
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09 What documents should everyone have in place? Documents · Should · Everyone +
Documents include a will specifying asset distribution and guardian appointments, lasting power of attorney for financial decisions, advance healthcare directive or living will for medical preferences, funeral wishes documentation, and digital asset access information—these fundamental documents ensure your wishes are legally binding and your loved ones can act on your behalf during incapacity or after death.
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10 Who should have access to my identity documentation? Who · Should · Have +
Access decisions are entirely personal and controllable—common approaches include immediate sharing with trusted loved ones for ongoing connection, posthumous release to family members after death, staged access where different people receive different content levels, generational release where documentation becomes available to descendants at specified ages, or maintaining complete privacy during lifetime with full release only after death.
Read full answer: who should have access to my identity documentation?
11 How does the emergency QR access card work and is my information safe? Emergency · Qr · Access +
Evaheld’s QR Emergency Card is designed to give access to selected urgent information, such as allergies, medications, key conditions and emergency contacts, without opening the entire Health & Care Vault. The owner controls what belongs in the emergency view and should keep it current.
Read full answer: how does the emergency QR access card work and is my information safe?
12 What is Evaheld, and how does it help me preserve my legacy? Evaheld · It · Help +
Evaheld is an online legacy vault that unifies your life stories, advance care wishes and essential documents in one secure place. It centralises sentimental and practical content, guides you with an AI companion, and lets you share the right items with the right people at the right moment.
Read full answer: what is Evaheld, and how does it help me preserve my legacy?