THE EVAHELD STORY · YOUR QUESTIONS ANSWERED

Is my data secure in Evaheld?

Yes. Your vault is private by default and protected with strong encryption, multi-factor authentication and Australian data hosting. You decide who can see each story, document or wish, and you can change or revoke that access at any time.

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A LIFE, THOUGHTFULLY KEPT✧

A place for all that matters.

Stories. Care wishes. Essential details. Together, when they're needed.

PRIVATE BY DEFAULT✦ EVAHELD

Some things are too meaningful to lose.

FULL ANSWER

Is my data secure in Evaheld?

Evaheld Editorial Team

2 min readLast updated 15 October 2026

Security and privacy sit at the centre of Evaheld, because your vault holds some of the most sensitive information a family ever stores: wills, advance care directives, identity documents, financial records and personal messages. Everything you add is private by default. Nothing is shared until you choose to share it.

01 / HOW INFORMATION IS PROTECTED

How your information is protected

Your data is protected with strong, modern encryption both in transit and at rest, and access is guarded by multi-factor authentication. Information is hosted in secure Australian data centres with regular backups, and Evaheld follows recognised privacy standards for handling personal information. These are the same kinds of safeguards trusted by financial institutions.

02 / STAY IN CONTROL WHO

You stay in control of who sees what

Privacy is not only about technology — it is about control. In Evaheld you decide exactly who can view each story, document or care wish, whether that is shared instantly, worked on together, or delivered on a future date. You can grant Trusted Party access for the people who may need to act on your behalf, and you can change or revoke any access at any time. If something should only be seen after a certain milestone, you choose when it is released.

03 / BUILT SENSITIVE, LONG-TERM RECORDS

Built for sensitive, long-term records

Because Evaheld is designed for legacy and care planning, it is built to keep information safe over the long term and accessible to the right people when it matters most — without ever leaving your most personal details exposed. If you would like more detail before you begin, you can start a free vault and explore the privacy and sharing controls for yourself.

04 / THE LEGACY VAULT

Three parts of life. One thoughtfully organised place.

Evaheld brings the personal and the practical together, while letting you decide what stays private and what you share.

Story & Legacy

Preserve voice recordings, videos, memories, photographs & life stories.

Explore stories ↗

Health & Care

Keep care wishes, medical directives & emergency health info together.

Explore care ↗

Estate Planning

Organise wills, passwords & information loved ones may need.

Explore essentials ↗

05 / A FIRST STEP, MADE SIMPLE

What would you want someone to know?

Not sure where to begin? Explore an example of the thoughtful prompts inside Evaheld. Select the kind of thing you want to keep, then see how one small answer can become the beginning of something meaningful.

YOUR STARTING POINT01 — 03

A STORY WORTH TELLING

“What’s a small moment from childhood you never want to forget?”

It can take just a few sentences to preserve something irreplaceable.

01How does Evaheld keep my data secure?Data Security · Encryption · Privacy Protection+

Evaheld protects sensitive information through layered security, controlled access and privacy boundaries designed to keep records private while still usable by the right people.

Read full answer: how does Evaheld keep my data secure?

02How secure is client and organisation data on Evaheld?Data Security · Privacy · Access Control+

Evaheld is built to protect sensitive personal, care, and legacy information with strong security and controlled access.

Read full answer: how secure is client and organisation data on Evaheld?

03How do Evaheld rooms work, and what are content requests?Family Document Sharing · Care Coordination · Executor Planning+

Evaheld Rooms are private, role-based spaces for sharing specific items inside your vault, such as Family, Care or Essentials Rooms. Content Requests let you invite others to contribute a single story or document without granting broader vault access, so collaboration stays precise, traceable and fully controlled by you.

Read full answer: how do Evaheld rooms work, and what are content requests?

04What do i actually get when i use Evaheld?Digital Memory Book · Health Directive Tools · Estate Document Vault+

You get a secure digital Legacy Vault with three connected pillars: Story and Legacy for memories, Health and Care for advance directives, and Essentials for wills and records. Charli guides each step, QR emergency access links to your live vault, and private Rooms let you share precise items with specific people.

Read full answer: what do i actually get when i use Evaheld?

05What is Evaheld, and how does it help me preserve my legacy?Digital Legacy Vault · Legacy Planning · Estate Documents+

Evaheld is an online legacy vault that unifies your life stories, advance care wishes and essential documents in one secure place. It centralises sentimental and practical content, guides you with an AI companion, and lets you share the right items with the right people at the right moment.

Read full answer: what is Evaheld, and how does it help me preserve my legacy?

06Does Evaheld offer hardship assistance?Hardship assistance · Free plan · Financial access+

Yes! We believe that nothing should get in the way of connection. Evaheld is committed to offering sponsorships and hardship assistance to ensure that people who want to preserve their connections can do so, regardless of their financial circumstances. We're here to help all families, not just those who can afford it.

Read full answer: does Evaheld offer hardship assistance?

07How does Evaheld support comprehensive planning ahead?Evaheld platform · Planning tools · Organisation systems+

Evaheld provides structured guidance through comprehensive planning including legal document tracking, financial information organisation, healthcare wish documentation, practical information consolidation, family contact management, digital asset inventory, regular update reminders, secure encrypted storage, selective sharing controls, and AI-assisted prompts ensuring nothing important is forgotten—transforming overwhelming planning complexity into manageable guided process with everything organised in one secure accessible location.

Read full answer: how does Evaheld support comprehensive planning ahead?

08Is my data secure in digital legacy vault?legacy vault security · encrypted legacy storage · secure document vault+

Yes, Evaheld uses bank-level AES-256 encryption, multi-factor authentication, Australian data hosting, and complies with international privacy standards to ensure your information is completely secure.

Read full answer: is my data secure in digital legacy vault?

09What recognition has Evaheld received?Awards · Recognition · Healthcare Innovation+

Evaheld has been recognised with multiple awards including: Winner of the Sydney Genesis Startup Competition (2022), Telstra Best of Business Awards Championing Health Finalist (2025), Innovation & Advance Care Planning Company of the Year (2025), Digital Transformation Award, and Michelle Gomes was named Most Compassionate Legacy Planning CEO (2025) by APAC Insider.

Read full answer: what recognition has Evaheld received?

10What support do partners receive from Evaheld?Partner Support · Training · Customer Success+

Partners receive onboarding guidance, team training, rollout support, and ongoing help as the partnership grows.

Read full answer: what support do partners receive from Evaheld?

11What emotional and psychological support do i need after degenerative illness diagnosis?Mental health · Counseling · Grief+

Psychological support requires allowing grief for losses whilst maintaining hope for quality life, professional counseling processing diagnosis adjustment, support groups connecting with others facing similar challenges, honest communication with loved ones about feelings and needs, addressing depression and anxiety through appropriate treatment, finding meaning and purpose despite limitation, maintaining identity beyond patient role, spiritual or philosophical exploration about mortality and meaning, self-compassion about difficult emotions, and recognizing that psychological adaptation is ongoing process not one-time achievement—creating emotional foundation for navigating progressive illness journey.

Read full answer: what emotional and psychological support do i need after degenerative illness diagnosis?

12How do i handle grief while managing all the responsibilities?Complicated grief · Administrative tasks · Self-care+

Acknowledge that grief and logistics coexist. Prioritize tasks (what must be done now vs. later), delegate everything possible to trusted family or friends, set boundaries to protect time for your own mourning, seek practical help (meals, childcare), consider short-term professional support like a grief counselor or death doula, and remember that it's acceptable to not be perfectly efficient while grieving.

Read full answer: how do i handle grief while managing all the responsibilities?

A GIFT THAT TELLS THEIR STORY

A whole life.
One story at a time.

Give someone you love a beautiful way to preserve their stories, voice, photos and memories. No memoir to write. Just a meaningful gift they can enjoy at their own pace.

EVERY STORY STARTS SOMEWHERE

“What’s one childhood memory you’d love our family to keep?”

A GIFT THAT KEEPS ON GIVING

THEIR VOICE

The voice you know by heart.

Give them a way to preserve their familiar voice, favourite stories and little pieces of wisdom for those they love.