Does Evaheld offer hardship assistance?

Evaheld's hardship assistance program reflects a core belief that drives everything we do: connection shouldn't be a privilege reserved for those who can afford it. Every person's story matters. Every family deserves to preserve their memories. Financial circumstances should never prevent someone from documenting their wishes or leaving messages for loved ones.

Our commitment to accessibility begins with our free forever plan, which includes all core features of Evaheld. Unlike many platforms that offer limited "freemium" versions designed to frustrate users into upgrading, Evaheld's free plan genuinely allows full legacy preservation. You can capture unlimited memories, document care wishes, store important documents, create future messages, and share content through Family Rooms—all without paying a cent. For many families, the free plan provides everything they need to preserve their legacy.

But we recognise that even our premium plans, which offer features like extended video storage, priority support, and advanced sharing options, may be financially out of reach for some families who would benefit from them. This is where our hardship assistance program comes in.

Families facing financial difficulty can apply for Evaheld sponsorships, which provide access to premium features at reduced cost or no cost. The application process is deliberately simple and non-invasive—we don't require extensive financial documentation or proof of hardship. We trust people to honestly assess their situation and ask for help when they need it. Applications are reviewed by real humans, not algorithms, and decisions are made with compassion and flexibility.

We particularly prioritise assistance for certain situations:

• Terminally ill individuals who need to capture memories and wishes urgently but face overwhelming medical expenses
• Families experiencing sudden loss who need immediate access to legacy preservation tools
• Aged care residents on fixed pensions who want to document their life stories
• Families in regional or remote Australia where access to professional legacy planning services is limited
• People with disabilities who may face additional costs in other areas of life
• Anyone experiencing genuine financial hardship who wants to preserve their legacy

Our hardship program is funded through a combination of revenue from paid subscriptions and partnerships with healthcare organisations. Essentially, families who can afford premium plans help subsidise access for families who can't—creating a community of mutual support aligned with Evaheld's core value of connection.

Beyond direct financial assistance, we work with community organisations, healthcare providers, aged care facilities, and support groups to provide sponsored access for their members or clients. A palliative care service might sponsor Evaheld accounts for terminal patients. An aged care residence might provide subscriptions for residents. A community health organisation might offer Evaheld as part of their advance care planning services. These partnerships extend our impact beyond what individual sponsorships could achieve.

We also maintain a "pay it forward" option where users can choose to sponsor an anonymous family's Evaheld subscription when upgrading their own plan. Many users find meaning in knowing their subscription fee helps another family preserve their legacy, creating a beautiful cycle of generosity and connection.

It's important to understand why we're so committed to this: legacy preservation isn't a luxury or a nice-to-have. It's a fundamental human need. The grief of losing someone is hard enough without the additional burden of not knowing their wishes, not having their voice preserved, not being able to share their story with future generations. Financial hardship shouldn't compound the pain of loss or the anxiety of facing mortality.

Michelle Costa experienced firsthand what it means to lose someone without having captured their voice, their stories, their presence. She knows that grief doesn't check your bank account balance. The regret of "I wish I had" doesn't care whether you could afford a subscription. If Evaheld can prevent even one family from experiencing that particular pain because cost was a barrier, our hardship program has succeeded.

To apply for hardship assistance or learn more, families can contact our support team directly at [email protected]. Every request is treated with confidentiality, respect, and genuine desire to help. Because at Evaheld, we mean it when we say nothing should get in the way of connection—and that includes cost.