Telstra

Championing Health - Telstra Best of Business Awards

Hospital Advance Care Planning. Know the Patient's Wishes.

Help patients prepare for hospital admissions and care transitions by organising advance care directives, treatment preferences, medications, allergies and emergency contacts. Make selected information easier to share while supporting patient choice and informed clinical conversations.

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Evaheld Patient-Controlled Access trust badge for partners health care hospitalsPatient-Controlled AccessEvaheld Advance Care Directives trust badge for partners health care hospitalsAdvance Care DirectivesEvaheld Emergency QR Card trust badge for partners health care hospitalsEmergency QR Card
YOUR HOSPITAL CARE PLANNING PLATFORM

Patient Wishes. Emergency Details. Accessible.

Evaheld Evaheld QR Emergency Access Card for partners health care hospitals
Important context across care transitions.

Health Care

Hospital Care Transitions With Patient Wishes, Family Contacts and Advance Care Context

For hospitals searching for care transition tools, family communication support or advance care plan sharing, Evaheld helps patients and families arrive with clearer context.

Health Care

Reduce Confusion During Transitions With Patient-Led Context

Patients can organise values, contacts, care wishes and key documents so families and teams have a clearer starting point while the hospital keeps clinical records where they belong.

  • Support Care Transitions
  • Clarify Family Contacts
  • Keep Patient-Led Context Available

FROM HOSPITAL ADMISSION TO HOME

Make Advance Care Directives & Patient Preferences Easier to Find

Your storyYour wishesYour essentials

A human layer beside hospital care—not another clinical record.

Ward moves, changing teams and a return home can leave families searching for details. Evaheld gives patients and authorised supporters a separate place for contacts, care preferences, familiar routines and practical household arrangements—complementing hospital care rather than duplicating clinical systems.

01

Personal context during an admission

Story & Legacy

Remember the person through a changing hospital journey.

Memories, familiar routines and meaningful relationships can be preserved alongside hospital-related preparations, providing a private source of reassurance when circumstances change quickly.

200+ guided ways to preserve a lifetime

Life stories, memoirs & family history

Capture who the patient is outside an admission · Describe relationships that bring reassurance · Record history relevant to personal comfort

  • Capture who the patient is outside an admission
  • Describe relationships that bring reassurance
  • Record history relevant to personal comfort

Videos, voice, photos & memories

Keep familiar voice messages from relatives · Preserve meaningful family photographs · Share positive memories during a recovery period

  • Keep familiar voice messages from relatives
  • Preserve meaningful family photographs
  • Share positive memories during a recovery period

Legacy letters & future messages

Write notes to children or a partner · Save supportive messages after a health event · Record reflections on an important milestone

  • Write notes to children or a partner
  • Save supportive messages after a health event
  • Record reflections on an important milestone

Values, traditions & remembrance

List comforting customs during an admission · Identify personal values in care discussions · Preserve remembrance preferences respectfully

  • List comforting customs during an admission
  • Identify personal values in care discussions
  • Preserve remembrance preferences respectfully
02

Wishes across transitions

Advance Care Planning & QR Emergency Card

Make patient-held wishes and trusted contacts more accessible.

People can organise advance directives, selected emergency facts, healthcare decision-makers and outpatient contacts for appropriately controlled sharing after hospital treatment.

14 ways to organise care wishes

Advance care planning & directives

Locate completed advance care planning records · Capture questions for discharge discussions · Describe what the patient values in recovery

  • Locate completed advance care planning records
  • Capture questions for discharge discussions
  • Describe what the patient values in recovery

QR Emergency Access

Publish selected allergy alerts to a QR Card · Keep an updated medication summary available · Make key emergency contacts discoverable

  • Publish selected allergy alerts to a QR Card
  • Keep an updated medication summary available
  • Make key emergency contacts discoverable

Decision-makers & care team

Identify the appointed health decision-maker · List GP and community service contacts · Share chosen care notes with family supporters

  • Identify the appointed health decision-maker
  • List GP and community service contacts
  • Share chosen care notes with family supporters

End-of-life, care & personal wishes

Document preferred support arrangements at home · Capture relevant communication or cultural needs · Review information when the care setting changes

  • Document preferred support arrangements at home
  • Capture relevant communication or cultural needs
  • Review information when the care setting changes
03

Beyond clinical discharge

Estate Planning

Prepare families for the practical return home.

Important legal records, insurance contacts, personal accounts and practical instructions can be organised privately for the family members asked to help during recovery.

23 ways to organise practical essentials

Wills, powers & legal documents

Locate guardianship or enduring power paperwork · List solicitor and trusted adviser contacts · Keep key signed records available privately

  • Locate guardianship or enduring power paperwork
  • List solicitor and trusted adviser contacts
  • Keep key signed records available privately

Money, property, super & insurance

Record insurance claim reference locations · Identify benefit or leave administration contacts · List property or tenancy information

  • Record insurance claim reference locations
  • Identify benefit or leave administration contacts
  • List property or tenancy information

Important documents & everyday life

Organise identification and supporting documents · Leave instructions for home access and pets · Record utilities requiring temporary help

  • Organise identification and supporting documents
  • Leave instructions for home access and pets
  • Record utilities requiring temporary help

Digital legacy, Password Manager & final wishes

Keep passwords in protected storage · Share only essential account locations · Describe personal final arrangements if desired

  • Keep passwords in protected storage
  • Share only essential account locations
  • Describe personal final arrangements if desired

Support continuity after the patient leaves your hospital.

Explore a patient-owned preparation layer that helps families navigate transitions without altering your clinical record.

Discuss Hospital Partnership Options
Patient-led informationRespect clinical governanceFamily access by permission

WHAT PATIENTS EXPERIENCE AROUND HOSPITAL CARE

Make important personal details easier to carry beyond the ward.

During admission or discharge, families often search for contacts and details while routines are changing. Evaheld helps patients record their own care priorities, organise key information and selectively involve family before the next transition in care.

01

Begin with what the hospital may not know

Charli can ask who should be contacted or which comfort and care preferences are most important. The patient begins with familiar facts rather than another complicated admission form.

02

Keep a patient-held reference ready

They can locate directives, note current medicines and allergies, and gather clinician contacts and home-care preferences. Information remains separate from official discharge instructions.

03

Families feel better prepared for the move home

After discharge, an authorised relative can find a chosen support contact, read the patient's relevant preference or help update home-care arrangements. That can reduce avoidable searching during a stressful transition, while hospital discharge instructions remain the clinical source of truth.

Try Evaheld Free
No second clinical chartGuided personal detailsPatient-owned sharing

HOW IT WORKS

Two Powerful Platforms,
One Seamless Ecosystem

Empower your clients with our consumer app whilst managing everything through your dedicated partner dashboard

The Evaheld Consumer Experience

A beautifully simple platform where your clients preserve memories, document wishes, and organise essential information through natural conversations with Charli.

💬

Conversational Interface

Charli guides users through capturing memories and organising information with empathetic AI-powered conversations.

🗂️

All-in-one Vault

My Story & Legacy, Health & Care Wishes, Essentials & Documents, and Family & Connections — all in one place.

🔐

Bank-Level Security

End-to-end encryption, granular privacy controls, and secure document storage protect sensitive information.

👨‍👩‍👧‍👦

Controlled Sharing

Users choose exactly what to share, with whom, and when — maintaining full control over their legacy.

📱

Cross-Platform Access

Seamless experience across all devices with automatic sync and offline access capabilities.

🎯

Guided Journeys

Personalised prompts and templates help users capture what matters most without feeling overwhelmed.

🌐

Multi-Language Support

Available in multiple languages to serve diverse families and communities worldwide.

♿

Accessibility First

Designed with screen readers, keyboard navigation, and adaptive interfaces for all abilities.

Charli favicon

Charli

Online

AI Assistant
Charli favicon

Hi! I'm Charli 👋 I help you capture memories, document care wishes, and organise important documents.

I want to record my childhood memories

Charli favicon

What a beautiful gift! Let's start with where you grew up.

Trusted by 50+ Partner Organisations

Transform How Your Clients Preserve Their Legacy

Join leading organisations providing their clients with a beautiful, secure platform to capture memories, document wishes, and organise essential information — whilst you maintain full oversight.

Schedule Your Demo
No setup fees24-hour response timePartnership benefits included
Limited partnership spots available for 2026

⏰ THE TIME IS NOW

Why partner with Evaheld today?

Health care increasingly intersects with people's values, identity and life transitions — yet this context is rarely available when decisions are made. Patients now expect voice, preparedness and continuity, not just clinical care.

📈

Improve patient preparedness across life transitions

Support patients to organise values, preferences and essential context before care is required — reducing last-minute decisions and uncertainty.

👥

Reduce repetition and family conflict

Give patients and families a clear, shared place for wishes and context, minimising repeated explanations and misunderstandings.

🏆

Protect clinician time and boundaries

Ensure critical non-clinical context exists outside the consultation room, without adding documentation or administrative burden.

💡

Strengthen trust through autonomy and consent

Demonstrate ethical, patient-led care by enabling individuals to control what is shared, when it matters most.

FREE RESOURCE

Preparedness Across Life Transitions in Health Care

How Health Care Is Shifting from Episodic Treatment to Ongoing Human Context

A practical guide for health organisations navigating rising expectations around autonomy, preparedness and continuity — without overloading clinical systems.

Inside the guide:

A patient preparedness checklist across key life stages
Insight into changing expectations around voice and consent
Clear separation of clinical vs personal context
Built for Australian health settings

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Instant PDF download • No spam, ever

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REAL FAMILIES. REAL EXPERIENCES.

See what changes when everything that matters has a place.

From preserving stories and future messages to documenting care wishes and important information, families share how Evaheld makes it easier to begin, stay connected and leave something meaningful behind.

★★★★★5/5Verified Google reviews

Family story

"Your legacy: A gift that lasts forever"

See how families use Evaheld to send meaningful messages, preserve memories and create something their loved ones can return to — and add to — over time.

Partner recognition

You're In Safe Hands

✦Awards & recognition
Winner

University of Sydney Genesis Startup Competition 2022

Recognised for innovation in legacy preservation and advance care planning.
Winner

Evaheld wins APAC Insider Business Awards 2024

Most Innovative Memorialisation & Care Planning Business 2024 — Social Impact Startup of the Year 2024
Corporate Vision

Evaheld wins Australian Enterprise Awards 2025

Innovation & Advance Care Planning Company 2025 — Service Excellence 2025
Winner

Evaheld wins APAC Insider Business Awards 2025

Most Compassionate Legacy Planning CEO 2025 — Michelle Gomes
Championing Health State Finalist

Telstra Best of Business Awards 2025

Recognised for innovation in healthcare technology and legacy preservation.
01

How quickly can partners get started with Evaheld?

Partner Onboarding · Implementation Timeline · Training
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Most partners can be onboarded and ready to launch within 2 to 4 weeks.
Read full answer: how quickly can partners get started with Evaheld?
02

How secure is client and organisation data on Evaheld?

Data Security · Privacy · Access Control
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Evaheld is built to protect sensitive personal, care, and legacy information with strong security and controlled access.
Read full answer: how secure is client and organisation data on Evaheld?
03

Can partners white-label or co-brand Evaheld?

White Label · Co-Branding · Partner Experience
+
Yes. Evaheld supports co-branding and selected white-label experiences for partners that want a more aligned client journey.
Read full answer: can partners white-label or co-brand Evaheld?
04

What support do partners receive from Evaheld?

Partner Support · Training · Customer Success
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Partners receive onboarding guidance, team training, rollout support, and ongoing help as the partnership grows.
Read full answer: what support do partners receive from Evaheld?
05

Do you offer discounts for families or groups?

Family Plans · Group Discounts · Multi-User Pricing
+
Yes. The Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults for any two family members, an effective A$98.50 per Vault. Each Vault remains separately owned and controlled, with permission-based sharing available. The normal future Pair price is A$599. Organisations can contact Evaheld for group or partner pricing.
Read full answer: do you offer discounts for families or groups?
06

How does Evaheld support comprehensive planning ahead?

Evaheld platform · Planning tools · Organisation systems
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Evaheld provides structured guidance through comprehensive planning including legal document tracking, financial information organisation, healthcare wish documentation, practical information consolidation, family contact management, digital asset inventory, regular update reminders, secure encrypted storage, selective sharing controls, and AI-assisted prompts ensuring nothing important is forgotten—transforming overwhelming planning complexity into manageable guided process with everything organised in one secure accessible location.
Read full answer: how does Evaheld support comprehensive planning ahead?
07

How does Evaheld keep my data secure?

Data Security · Encryption · Privacy Protection
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Evaheld is private by default and uses encrypted connections, access controls and permission-based sharing so sensitive family, health and estate information is only shared with the people the owner chooses. Security should be read together with the Privacy Policy, Terms and the live security information published by Evaheld.
Read full answer: how does Evaheld keep my data secure?
08

Can i share my vault with family members while i am still alive?

share legacy while alive · family vault sharing · living legacy planning
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Yes. Evaheld is private by default, and you can share selected Rooms, records, requests or content with specific family members, carers, executors or advisers while keeping the rest of your Vault private. Sharing is controlled by the Vault owner and can be tailored to the person and purpose.
Read full answer: can i share my vault with family members while i am still alive?
09

What is Evaheld, and how does it help me preserve my legacy?

Digital Legacy Vault · Legacy Planning · Estate Documents
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Evaheld is an online legacy vault that unifies your life stories, advance care wishes and essential documents in one secure place. It centralises sentimental and practical content, guides you with an AI companion, and lets you share the right items with the right people at the right moment.
Read full answer: what is Evaheld, and how does it help me preserve my legacy?
10

Can i purchase an Evaheld vault as a gift?

Gift Subscriptions · Family Gifts · Gift Certificates
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Yes. You can purchase an Evaheld Vault as a gift for a parent, grandparent or someone you care about. The recipient keeps control of their own private Vault, and the gift can help them begin stories, care planning or practical estate organisation without taking ownership away from them.
Read full answer: can i purchase an Evaheld vault as a gift?
11

Are there any additional fees or hidden costs?

Pricing Transparency · Hidden Fees · Subscription Costs
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Evaheld shows current plan pricing before purchase. The Free Vault is A$0 forever, and paid plan inclusions are shown on the Plans page. Any current Lifetime or Family offer should be read with the published plan terms, inclusions and refund policy before checkout.
Read full answer: are there any additional fees or hidden costs?
12

Who is Evaheld actually for?

Legacy Planning · Family Vault · Memory Preservation
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Evaheld is for anyone who wants clarity about their legacy — individuals, families, carers, and adult children planning ahead. It suits every life stage, from young adults organising life admin to older Australians recording stories, care directives and estate documents in one secure, private vault.
Read full answer: who is Evaheld actually for?