THE EVAHELD STORY · YOUR QUESTIONS ANSWERED

Are there any additional fees or hidden costs with Evaheld's plans?

No. There are no hidden fees, surprise charges, or mandatory add-ons with Evaheld's plans. The Free Vault is A$0 forever; current Premium prices are A$9/month, A$99/year, or A$129 one-off for Lifetime (normally A$399). The Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults (normally A$599). Cancellation and data export are free.

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A LIFE, THOUGHTFULLY KEPT✧

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Stories. Care wishes. Essential details. Together, when they're needed.

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THE SHORT ANSWER

No. There are no hidden fees, surprise charges, or mandatory add-ons with Evaheld's plans. The Free Vault is A$0 forever; current Premium prices are A$9/month, A$99/year, or A$129 one-off for Lifetime (normally A$399). The Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults (normally A$599). Cancellation and data export are free.

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FULL ANSWER

Are there any additional fees or hidden costs with Evaheld's plans?

Evaheld Editorial Team
7 min read

No. Evaheld charges exactly what the plan page states, with no surprise add-ons, setup fees, per-user charges, or usage-based extras. Free accounts stay free forever, premium rates are fixed, recipients pay nothing, and every core feature sits inside your single, predictable subscription line.

01 / WHAT TRANSPARENT PRICING TRULY

What transparent pricing truly means for you today

Transparency is more than marketing language at Evaheld. The rate shown on the plans page is the final rate you pay: A$9/month for Monthly Premium, A$99/year for Annual Premium, or A$129 one-off for a Premium Lifetime Vault, normally A$399. The Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults, normally A$599, with no recurring subscription. Reviewing the full Evaheld plans page alongside this answer is the simplest way to confirm the current rates and inclusions.

02 / HOW FREE PLAN MEMBERS

How free plan members pay absolutely nothing, ever

The free plan is not a disguised trial or a stepping stone with a hidden timer. You can create a vault, document advance care wishes, upload key identity papers, organise medications, and share with a small circle of loved ones without ever being asked for a card. For a fuller comparison of what sits inside each tier, our guide on free versus premium legacy planning decisions walks through the inclusions in plain language.

03 / WHAT PREMIUM MEMBERS RECEIVE

What premium members receive at a single flat rate

Premium unlocks expanded storage, priority support, multi-room collaboration, advanced Care Room capabilities, deeper Charli conversations, and new releases as they ship. Nothing is gated behind an extra "module" or "package" that appears after subscription. If you want the line-by-line picture, the guide comparing free and unlimited plan differences lays every inclusion out side by side so you can check the match against your household's needs.

04 / WHY IT MATTERS

Why hidden-fee clarity matters for household budgets

When legacy planning costs feel unpredictable, families can stall the work altogether. A clear A$9 monthly price is easier to plan for than a tiered rate that changes after onboarding. Clear rates also help carers, executors, and adult children plan on behalf of someone else without surprise debits arriving during an already heavy season. Reading the family legacy planning checklist alongside the plans page makes it straightforward to budget a full legacy vault across several years rather than month-to-month guesswork.

05 / WHO BENEFITS MOST FROM

Who benefits most from our no-surprise pricing model

Predictable pricing matters to very different audiences: grandparents on fixed pensions, working families juggling household admin, carers supporting someone with dementia, people responding to a recent diagnosis, and professional partners who need quotable numbers for the clients they support. Because Evaheld never applies per-recipient fees, everyone you invite into a Family Room or Care Room — adult children, GPs, specialists, executors, funeral directors — reads your content free. If you are helping an ageing parent weigh up whether to subscribe, the standalone answer on how much the Evaheld vault really costs gives you a single source of truth to print or send.

06 / HOW SUBSCRIPTION COVERS EVERY

How your subscription covers every included feature

Your subscription absorbs every line that other subscription platforms often pass through as an upsell. Support tickets, onboarding assistance, document templates, Charli story prompts, emergency QR cards, multi-room access, and full exports to standard formats all sit inside your existing rate. Payment processing fees are absorbed by Evaheld, so no "processing surcharge" appears on your statement regardless of card or region. For international households, Stripe converts currency at live rates with no Evaheld markup — the AUD figure you see is the full obligation, whether you subscribe from Sydney, Singapore, or Sheffield.

07 / WHY IT MATTERS

Why cancellation and data export always remain free

If a plan stops suiting you, closing the account, exporting your vault contents, and downloading materials you shared with loved ones cost nothing. You will never be charged a penalty for cancelling an annual plan mid-cycle, a "data ransom" fee to retrieve your own files, or a per-gigabyte fee to move your archive elsewhere. Because the definitive 2026 guide to digital legacy planning in Australia emphasises portability as a core right for families, we made those guarantees part of pricing rather than hiding them inside the terms.

08 / PRICING TRAPS EVAHELD HAS

Pricing traps Evaheld has refused to build into plans

Many subscription platforms quote a low headline rate and then charge extra for "premium" support, advanced modules, storage overages, per-seat licences, or priority response windows. Evaheld declines every one of those patterns. There are no set-up fees, no administration fees, no per-document storage fees, no per-room fees, no per-recipient fees, no API call fees, and no "premium support package" surcharges. The ACCC guidance on false or misleading pricing claims is a useful benchmark for evaluating any subscription service, and our pricing is designed to sit comfortably on the correct side of it.

09 / THE PEOPLE WE TRUST

How family plans stay transparent for every member

Households that need coverage across multiple vaults can arrange a family quote through our team, and every quote states inclusions, per-member costs, billing cadence, and the cost of adding or removing a member before any commitment is made. The answer on family and group discount availability explains how those arrangements work in practice, so nobody is blindsided when a new grandchild, partner, or parent joins the household plan later.

10 / HOW EVAHELD SUPPORTS CONFIDENT

How Evaheld supports confident long-term subscription

Long-term legacy planning only works if the platform is still there a decade from now. We protect that confidence by publishing renewal amounts in advance, grandfathering existing subscribers when rates change for new customers, and giving clear written notice before any billing cycle. Storage limits come with gentle early warnings rather than automatic overage charges, and any upgrade path is strictly opt-in. The Evaheld digital legacy vault overview shows exactly where premium features sit across the Essentials, Health & Care, and Story & Legacy areas so you can weigh renewal confidently.

11 / WHAT HARDSHIP SUPPORT LOOKS

What hardship support looks like for tight budgets

If cost is genuinely a barrier, we would rather keep you on the platform than lose your legacy work. The free tier is meaningful on its own, and documented hardship pathways sit on top of it. The answer on hardship assistance availability outlines the options, and community partnerships described in our article on how health charities offer a free legacy vault extend free access further for eligible members of partner organisations.

12 / PRACTICAL WAYS START WITHOUT

Practical ways to start without any pricing concerns

The lowest-risk entry point is the free plan. Sign up, explore the interface, add a few essentials, invite one trusted person, and confirm the tool fits your rhythm before considering a paid tier. The guide on how to start legacy planning for free is a gentle introduction written for anyone beginning from scratch, and the answer on the free plan trial experience confirms there is no hidden timer nudging you into a card entry. When you feel ready, upgrading is a single step with the final price shown before you confirm, and ASIC's MoneySmart budgeting tools can help you fit the subscription into your household plan alongside other commitments.

13 / OUR GLOBAL PROMISE KEEP

Our global promise to keep pricing honest and simple

Evaheld serves families from Australian suburbs to UK villages to North American cities, and our pricing has to work in every context. That means identical inclusions for every subscriber, transparent Stripe currency conversion, and no regional surcharges for customers outside Australia. Legacy preservation is too emotionally significant to be undermined by billing surprises during a grief period, a diagnosis, or the quiet work of planning ahead — so honest, global, single-line pricing is the floor we refuse to drop beneath, whether you are building a vault for yourself, supporting a parent through dementia, or helping a grieving family close out estate admin with calm confidence.

14 / THE LEGACY VAULT

Three parts of life. One thoughtfully organised place.

Evaheld brings the personal and the practical together, while letting you decide what stays private and what you share.

Story & Legacy

Preserve voice recordings, videos, memories, photographs & life stories.

Explore stories ↗

Health & Care

Keep care wishes, medical directives & emergency health info together.

Explore care ↗

Estate Planning

Organise wills, passwords & information loved ones may need.

Explore essentials ↗
15 / A FIRST STEP, MADE SIMPLE

What would you want someone to know?

Not sure where to begin? Explore an example of the thoughtful prompts inside Evaheld. Select the kind of thing you want to keep, then see how one small answer can become the beginning of something meaningful.

YOUR STARTING POINT01 — 03
A STORY WORTH TELLING
“What’s a small moment from childhood you never want to forget?”

It can take just a few sentences to preserve something irreplaceable.

01 How much does the Evaheld vault cost? evaheld pricing · digital legacy cost · legacy vault subscription +
Evaheld pricing starts with the A$0 forever Free Vault. Current Premium options are A$9/month, A$99/year, or A$129 one-off for Premium Lifetime (normally A$399). The Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults, an effective A$98.50 per Vault, with A$599 as the normal future Pair price.
Read full answer: how much does the Evaheld vault cost?
02 Do you offer discounts for families or groups? Family Plans · Group Discounts · Multi-User Pricing +
Yes. The Founding Family Pair is A$197 one-off for two separate Premium Lifetime Vaults for any two family members, an effective A$98.50 per Vault. Each Vault remains separately owned and controlled, with permission-based sharing available. The normal future Pair price is A$599. Organisations can contact Evaheld for group or partner pricing.
Read full answer: do you offer discounts for families or groups?
03 What's difference between free and paid plans? health plan comparison · free vs paid healthcare planning · emergency QR code value +
Both plans include core advance care planning. The paid plan adds the vital Emergency QR Access Card for instant first-responder access, along with more storage and advanced sharing features for your complete medical profile.
Read full answer: what's difference between free and paid plans?
04 Can you buy an Evaheld vault as a gift? Gift Subscriptions · Family Gifts · Gift Certificates +
Yes. An Evaheld Vault can be gifted to a parent, grandparent or other loved one, with the recipient keeping ownership of their own Vault and choosing what they create and share.
Read full answer: can you buy an Evaheld vault as a gift?
05 Does Evaheld offer a free plan or trial? Free Plan · No Credit Card · Trial Period +
Yes! Evaheld offers a genuinely free forever plan—not a limited trial. No credit card required, no time limit, and no pressure to upgrade. The free plan includes unlimited AI conversations with Charli to capture memories and wishes, document storage for essential files, advance care planning tools, Family Rooms and Care Rooms for sharing with loved ones and care teams, and bank-level security. You can use the free plan indefinitely and only upgrade when you need additional features like expanded storage, priority support, or advanced care coordination.
Read full answer: does Evaheld offer a free plan or trial?
06 How does Evaheld keep my data secure? Data Security · Encryption · Privacy Protection +
Evaheld protects sensitive information through layered security, controlled access and privacy boundaries designed to keep records private while still usable by the right people.
Read full answer: how does Evaheld keep my data secure?
07 What are the differences between the free and premium plans? Plan Comparison · Free vs Premium · Storage Limits +
Both plans include all core Evaheld features: premium AI conversations with Charli, memory and wish capture, Family Rooms, Care Rooms, advance care planning, future messages, and bank-level security. The key differences in the Premium plan are significantly expanded storage capacity, advanced care coordination features, priority customer support, enhanced security options, and phone support for urgent situations. Most users find the free plan sufficient; upgrade when you need these specific capabilities.
Read full answer: what are the differences between the free and premium plans?
08 Can partners white-label or co-brand Evaheld? White Label · Co-Branding · Partner Experience +
Evaheld can support partner-branded and co-branded experiences depending on the partnership model, audience, implementation requirements and agreed brand controls.
Read full answer: can partners white-label or co-brand Evaheld?
09 Who founded Evaheld and who leads it today? Founder · Leadership · Team +
Michelle Gomes is Evaheld's Founder & CEO and a community leader whose work in compassionate care and legacy planning has helped shape the platform's focus on human connection and preserving what matters most.
Read full answer: who founded Evaheld and who leads it today?
10 How do i plan my funeral and memorial? Funeral planning · Burial arrangements · Cremation +
Decide burial versus cremation, select funeral home, choose service type and location, plan ceremony details (music, readings, eulogy), designate burial plot or urn disposition, select casket/urn, decide flowers versus donations, consider pre-payment, document preferences, and communicate wishes relieving family of difficult grief decisions whilst ensuring service reflects personality.
Read full answer: how do i plan my funeral and memorial?
11 How quickly can partners get started with Evaheld? Partner Onboarding · Implementation Timeline · Training +
Most partners can be onboarded and ready to launch within 2 to 4 weeks.
Read full answer: how quickly can partners get started with Evaheld?
12 Is my data secure in Evaheld? Data Security · Privacy · Encryption +
Yes. Your vault is private by default and protected with strong encryption, multi-factor authentication and Australian data hosting. You decide who can see each story, document or wish, and you can change or revoke that access at any time.
Read full answer: is my data secure in Evaheld?
A GIFT THAT TELLS THEIR STORY

A whole life.
One story at a time.

Give someone you love a beautiful way to preserve their stories, voice, photos and memories. No memoir to write. Just a meaningful gift they can enjoy at their own pace.

EVERY STORY STARTS SOMEWHERE

“What’s one childhood memory you’d love our family to keep?”

A GIFT THAT KEEPS ON GIVING
THEIR VOICE

The voice you know by heart.

Give them a way to preserve their familiar voice, favourite stories and little pieces of wisdom for those they love.

Founding Family Limited Time Only $197

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